Some clients walk away from a hearing thinking, “The system is unfair,” when in reality, their case was poorly presented.
The truth is, not all representation is equal — and a confident voice doesn't mean the work was done.
What Really Happens:
- The representative might be charismatic but unprepared.
- They rely on their speaking ability, not legal analysis.
- They don’t explain what was missed — so clients don’t know why they lost.
Why This Matters:
- Clients don’t learn from the experience.
- They continue trusting the wrong people.
- They share referrals based on personality, not performance.
If your representative didn’t explain timelines, serve documents properly, or build a case theory — you may have lost long before the hearing even began.
